Refund Policy

1. Policy Scope

This policy governs refund, replacement, and return treatment for product transactions handled by Ortus Globals. As a B2B supplier, all claims are reviewed against approved commercial terms, inspection records, and shipment documents.

2. Eligible Cases

Refund or replacement may be considered in the following cases:

• Material damage attributable to transit (reported within required timelines).
• Quantity shortage supported by delivery and unloading evidence.
• Wrong product supplied against confirmed order documentation.
• Verified manufacturing defect beyond acceptable commercial tolerance.

3. Non-Eligible Cases

• Normal shade, texture, or batch variation within industry tolerance.
• Damage due to improper unloading, handling, storage, or installation.
• Change of customer preference after order confirmation or dispatch.
• Claims made after material has been installed or substantially used.

4. Claim Timeline and Process

Claims must be raised in writing within 48 hours of delivery, with order reference, batch details, quantity affected, site photos/videos, and transport document evidence. We may request sample inspection before final resolution.

5. Resolution Method

If a claim is accepted, resolution may be provided as replacement material, credit adjustment, or partial/full refund, at the Company’s discretion and as commercially reasonable.

6. Refund Timeline

Approved refunds are generally processed within 7 to 15 business days from final claim approval and banking verification. Banking timelines may vary by payment channel and financial institution.

7. Contact for Claims

Email: ortusglobals@gmail.com
Phone: +91 8238393946